Customized Fulfilment Processes

In modern commerce, efficient fulfilment is essential. What’s needed are tailored processes that cover every step of the logistics chain – from goods receipt to returns management. Our approach stands for precision, flexibility, and transparency, offering customised solutions that perfectly match your specific requirements.

Incoming goods

Truck and document handling
Unloading of full and mixed pallets, as well as loose cartons from containers when applicable
Visual inspection for completeness and obvious defects or damages, including potential damage reporting
Sorting into the next smaller, homogeneous transport unit
Storage of homogeneous transport units
Systematic feedback on purchase orders via interface

Storage

Storage on pallet racks and shelving
SKU-specific storage
Storage is done separately by expiration date (MHD) and batch
Refrigeration and hazardous materials storage
Storage is separated between saleable and non-saleable or blocked inventory
Complete system inventory reconciliation (at least once daily)

Outbound goods

Picking from cartons or pallets (fast movers)
Order picking separated by single-unit and multi-unit orders
Two-step item scanning (during picking and packing) to reduce error rates
Packaging of goods in neutral, unbranded FIEGE cartons
Printing and attaching the shipping label as well as CN22/23 forms for non-EU shipments
Systemische Rückmeldung inkl. Tracking

Returns management

Receipt of returns from CEP service providers
Identification of the order and the corresponding item(s)
Quantitative and qualitative inspection (visual check)
Classification of goods by A, B, or C quality grades
Returns processing
Systematic feedback on purchase price refund

BBD and batch management

You can provide us with a specific expiration date (best before date) or batch number when submitting your order. Otherwise, we apply the FEFO principle, which stands for “First Expired – First Out.” This means we ship the items with the earliest expiration date first. Once the expiration date is reached, the batch is no longer available for shipping.

BBD Management
Batch Management

B2B fulfilment

In addition to D2C fulfilment (“Direct-to-Consumer”), we also handle your B2B fulfilment (“Business-to-Business”). We pick and ship your goods to pop-up stores, brick-and-mortar retailers, or marketplace providers such as Amazon, Zalando, Douglas, Flaconi, and many more.

Creation of B2B orders in the system
Packaging according to the B2B partner’s specifications
Creation of delivery documents

Customisation

You can include specific packing instructions either at the order level or at the item level within an order. This enables our staff to perform value-added services at the packing station. These services include inserting marketing materials such as untargeted or targeted flyers and greeting cards. Additionally, they encompass applying stickers, using tissue paper or customized packaging, and many other personalized options.

Marketing materials
Customisation

E-Commerce Fulfilment

Customized Fulfilment Processes

Step 1

Connect your online shop and send us your products

Once you’ve placed your order with us, we’ll get started connecting your online shop. Use one of our free plug-ins for leading shop systems or connect your ERP or OMS easily via our FIEGE interfaces to the E-Commerce Suite. Thanks to our JSON REST APIs, all processes are fully automated. After your products and SKUs have been synchronized, we’ll coordinate your inbound shipments to the designated FIEGE fulfilment center

GET STARTED

Step 2

Adaptable warehousing at our FIEGE multi-user centre

The logistical processing takes place at our own FIEGE fulfilment centers. This ensures 100% control over operational processes and workflows, enabling us to maintain high quality and social standards. Our capacities are flexibly scalable to support your growth and peak seasons. Once your goods are stored, your inventory is immediately reported back to you via interface. Then you're ready to go.

GET STARTED

Step 3

You sell – we pick, pack, and ship

The automated fulfilment process kicks off as soon as a customer places an order in your online shop. We receive your sales order, pick and pack the items, and hand them over to leading shipping carriers the very same day. This gives you more time to focus on your products and your customers.

GET STARTED

Step 4

Wow your customers

Fast fulfilment, sustainable packaging materials, transparent delivery – your e-commerce logistics play a crucial role in customer satisfaction. Delight your customers with e-commerce fulfilment by FIEGE.

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It takes only four steps to wow your customers

Manage your eCommerce business with myFIEGE

MyFIEGE

Keeping operations under control

Control your daily eCommerce operations with our ticketing system. Our Operations Control module allows you to initiate or respond to tickets that have been created to solve problem cases and special activities. Keep track of the status of your tickets, whether they are open, being processed, or have already been closed. This allows you to communicate with ease and directly with the FIEGE warehouse location.

MyFIEGE

Receive valuable insights about your eCommerce business in real time

Analyse your eCommerce operations based on a range of reports in real time. Check your stock levels and the storage places that they occupy. Track the performance of inbound and outbound goods as well as of returns management. Your reporting history comes as a daily view or as an overview of a date range you can select. To further analyse your information, simply export your data.

MyFIEGE

Follow the status of your orders

The Order Flow module offers a detailed view per order, showing everything from receipt of order to the booking of a return. You need to modify the shipping address for an order, or cancel an order altogether? This is easily done any time before the shipping label has been printed. Use the tracking link of the respective delivery service to follow shipments all the way to your customers’ doorstep.